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| • How can I subscribe
to Club 24 Web? Go to the website www.club24web.com. Click on "Subscribe now". • Which login and password should I choose in the registration form? We advise you to choose words that you frequently use in order to remember them easily. • Why cannot I log in? Make sure that your subscription and your payment on www.club24web.com worked. Check carefully your user name and password. Don’t forget to deactivate the capital mode, which can be often source of mistakes. • I lost my password! Please contact us by e-mail to the following address club24web@lemans.org. Please don’t forget to precise your contact details and your number of member. We will quickly send you a new password by e-mail. • I cannot see the content of Club 24 Web. Check if you are correctly identified and that you are on the right website : www.club24web.com. • I am member of Automobile Club de l’Ouest, how can I take advantage of Club 24 Web? Go to the website www.club24web.com. Click on "Subscribe now" and follow the instructions. • I am member of Automobile Club de l’Ouest and I cannot log in to Club 24 Web. the ACO members have access to Club 24 Web by paying 8 euros. If you paid this sum and you still cannot log in, please contact us by e-mail to the following address club24web@lemans.org. Please don’t forget to precise your contact details and your number of member. • I am member of Automobile Club de l’Ouest, I tried to log in to Club 24 Web but I was asked to pay 12,50 euros instead of 8 euros, why? We inform you that your subscription to ACO has to be updated when you subscribe to Club 24 Web. • I am Club 24 or Club 24 Collector member, I am asked to pay 8 euros for my subscription that should be free, why? Please contact us by e-mail to the following address club24web@lemans.org. Please don’t forget to precise your contact details and your number of member. • I can see: "impossible to display the page". Point your mouse at the icon “network connection” on the bottom right of your screen to check that you are connected to the Internet. If you are online, our website may have a temporary network problem. Please wait a moment and click on the green arrow next to your navigator bar to update the page. • I didn’t receive my member card. You will receive it the 30 June at the latest. • I have downloaded a video, a photo or goodies and I can’t find them on my computer. Do a Research with the Start menu of your computer then Search. - If you search a video, type in the box and click on Videos. The computer will search all videos with the format Windows Media Player (the player the more used on PCs). - If you search a photo or goodies, tick the box Pictures and Photos and type the name of the file or "jpg" in the box Research. • It takes much time to download a video, why? First, you should take into account how speed your Internet connection is. If your ADSL connection is lower than 2 Mbits, it will probably take longer to download, please wait. • How can I read the video that I have just downloaded? Once you have downloaded the video, go to the file where you saved it and click twice on the icon. The video will be launched in your player. • I cannot see videos/I have received an error message. your player may not be adapted. Please go to the website Microsoft to download for free the last Windows Media Player. • I cannot listen to the radio. Check the sound, this error is frequent. Click on the icon "speaker" on the bottom right of your screen and deactivate the box "mute". • The webcam doesn’t work, what can I do? We remind you that it is not a video sequence, so it is normal that pictures are transmitted slower than with your private webcam for example. • Why cannot I take advantage of a video sequence? Our contracts with some TV channels don’t allow us any diffusion of live videos. • I cannot open the gazette, why? The gazette is in PDF format. You have to check that the software Adobe Reader, that will enable you to read PDF files, is installed in your computer. If not, you can download it for free if you click here • How can I download goodies or photos? Click on the element, save, choose the file in which you wish to save it (in My documents for example) and click on OK. Go to that file to have access to the downloaded element. • How do I choose the right size for my wallpaper? Wallpapers are available in two sizes. It depends on the place you want it to take on your screen. The 1280*1024 format takes the whole surface of the screen. Don’t hesitate to test the two sizes to choose the one which is more convenient to you. • How do I install the wallpaper? Once you have downloaded the wallpaper, go to the Desktop. Right click and select Property. Click on the tab Desktop. |
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